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Introduction

In some situations, customers may experience internet connection failures or other problems that affect the activity in Gamble Test 1. This institution is aimed at providing comfortable conditions and therefore tries to reduce the risks and losses of players in case of disconnection from the network.

In this case, the organization is not responsible and cannot influence network outages. That is why the management of Gamble Test 1 has developed a disconnection policy that describes the principles and procedures for action in the event of interruptions in the Internet.

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Main Policy Points

If players experience a disconnection from the network during the game, they should remember the following rules:

  • When disconnected from the network, the client needs to re-login to his account as soon as possible.
  • Players should accept the risks that may be associated with an Internet outage and ask their ISP how to mitigate these risks.
  • If the Internet is lost before the bet is registered, it will be considered invalid.
  • If the client managed to make a bet before the disconnection, it will be considered valid. In addition, the results will be displayed after the user logs back into their profile.
  • If the user is not sure that the bet has been registered, he can contact the customer support service.

Rules for Certain Games

To make the disconnection policy more transparent and understandable for all players, Gamble Test 1 has written rules for some of the games that are available on the web page.

Live Baccarat

The following rules apply when playing live baccarat:

  • If the Internet was disconnected before the bet was placed, then this is considered invalid. In this case, no money is withdrawn from the client’s account.
  • If the client managed to register a bet before the network was disconnected, then this is considered valid. In addition, the exact amount will be calculated after pre-connection.

Live roulette

The following rules apply to live roulette betting:

  • The player’s balance does not change, and the bet is not counted if the registration process has not been completed at the time the Internet is disconnected.
  • If the client made a bet on a number and it was accepted by the company, and then the Internet was turned off, then the bet is considered valid. The institution will recalculate and put the exact amount in the client profile.

Live Andar Bahar

There are two main rules for network loss for this game:

  • If you lost your internet connection before the bet was accepted then this is not valid. In addition, your balance will remain unchanged.
  • If you made a bet after which the Internet turned off, then this is accepted. The exact calculation of the rate will be reflected in the client’s invoice.

Online slots

Two rules apply for connection loss in slots:

  • If your connection was lost later than you activated the reel, then the organization will accept such a bet. After connecting, you will see the exact amount of the bet.
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